Leadership Team

Annette Dowd, President

Annette Dowd


A Michigan native, Annette attended Eastern Michigan University and began her career in Sales and Marketing in the Toy and Juvenile Industry. Her family relocated to Charlotte, North Carolina in 2002.Prior to joining DocRx Annette worked with BottomLine Medical, as Operations Manager in their Physician Dispensing Division. In 2011, an acquisition with PSS World Medical earned her a position as Leader in their Charlotte location of Physician Dispensing.Annette came to DocRx in 2013 and leads our dispensing billing division.

Ashley Petersen, COO

Ashley Petersen

Chief Operating Officer

Ashley Petersen is from Mobile, Alabama. She attended the University of South Alabama where she was a cheerleader and later became the Assistant Cheerleading Coach. After college, Ashley started working as an outside Sales Representative for a local company.

In 2011, Ashley began working for DocRx, a Physician Management Company, as the Director of Pharmacy Sales and was later promoted to COO. As Chief Operating Officer, Ashley focused on improving operational procedures, maintaining HIPAA compliance, and keeping the staff educated on the many changes the healthcare industry brings. In 2017, Ashley was recognized as one of Mobile Bay’s “Top 40 under 40” for recognition in leadership, professional excellence, and commitment to the Bay area community.

In 2019, Ashley was given an opportunity to join the Claimpay family as the Executive Vice President. Ashley is looking forward to bringing her experience and expertise along on this new journey with Claimpay.

Ashley enjoys spending time with her family. She and her husband Matt, originally from Colorado, met because he received a scholarship to play baseball at the University of South Alabama. The Petersen Family are huge South Alabama athletics fans. Ashley and Matt are the proud parents of two sons and a daughter.

Katherine Renner, Pharmacy Billing Manager

Katherine Renner

Pharmacy Billing Manager

Katherine was born and raised in Mobile, AL. She attended McGill Toolen Catholic High School before attending The University of South Alabama where she was a member of the Kappa Delta Sorority. She has been with DocRx and Claimpay for 5 years, where she started out as an Administrative Assistant. In 2015 her role changed to Executive Dispensing Assistant to Annette Dowd. She then transitioned to the Billing team where she was a Billing Specialist. She billed out Worker’s Compensation Claims in a timely and accurate manner for each of the DocRx accounts on behalf of Claimpay. In 2017 she was named employee of the year and early 2018 she was promoted to Billing Manager.

In her spare time, she is an Instructor- Choreographer for Mobile Bay Dance Academy. Loves spending time with her dog Lola and Fiancé Neilson. Neilson and Katherine plan to get married in late March 2019.

Kathryn Stringfellow, Manager of Revenue Cycle Management

Kathryn Stringfellow

Revenue Cycle Management Manager

Kathryn Stringfellow was born and raised in Mobile, Alabama. She began her medical career as a Registered Medical Assistant working in various fields from urgent care, to OBGYN. She always knew that rotating throughout the entire office was what she really wanted to do.

She served as the Practice Administrator at Focus MD for 5 years. Focus MD is a medical practice for children and adults with ADHD and related disorders. She was also a member of the Focus MD corporate team, serving as the Practice Management Liaison for all 14 offices. She worked closely with all Focus MD satellite locations, healthcare providers, and corporate officers.

She served as the Director of Operations for Medical Practice Management, a practice consultant group aimed at allowing physicians to care for patients without the hassle of managing an office.

Kathryn joined ClaimPay here in the Mobile area in February 2019. She is an experienced leader, motivator, and problem solver. As Manager of RCM, Kathryn is committed to delivering 100% customer satisfaction to our clients. She has cultivated an atmosphere of growth, driven by vision and purpose, for her whole team. She has a strong focus on accuracy, teamwork, reliability, and achieving all business goals. Her resilience and determination make her an asset to the ClaimPay family!

She has three children and one grandson.

Tabitha Henderson, Billing Account Services Team Lead

Tabitha Henderson

Billing Account Services Team Lead

Tabitha Henderson was born and raised in Mobile, AL. She attended Pensacola State College. Tabitha has an extensive background in the healthcare industry. Tabitha started her career with 20/20 Optics in 2005 as a medical billing specialist and optometric assistant. She later accepted a position in 2008 with CPSI as a facility coordinator and medical biller. She worked for CPSI 8 years and made the decision in 2015 to work for DocRx. Where she is an Account Claims Collector.

Tabitha prides herself in quality-focused professional customer service. She enjoys working with her work counterparts and takes pride in helping clients of Claimpay. When not working, Tabitha enjoys spending time with her husband and children, reading and going to the beach.

Deon Lartigue, Certified Coder/Medical Record Auditor

Deon Lartigue

Certified Coder/Medical Record Auditor

Deon has been with ClaimPay since February 1, 2019 and leads the Revenue Cycle Management (RCM) team by providing to them her coding, auditing and billing skills. Education provided to the team and medical practice accounts encompass CPT and ICD-10 codes and guidelines for billing to maintain compliance.

She is also owner and President of a medical consulting company since 2006 and works as an independent medical record auditor for a local hospital. Other work experience includes working as an HHC auditor for a Medicare Advantage Plan company, Business Manager for a local cardio-thoracic and vascular surgery group for twenty-seven years, and Coding Instructor for physicians and APP’s, plus individuals aspiring to obtain their certification in coding.

Deon has served as President and Vice-President for the AAPC (American Academy of Professional Coders), Gulf Coast Chapter. She obtained her credentials in medical management from the University of South Alabama and her CPC and ICD-10 through the AAPC organization.

She is married, with one child and two grandchildren and a member of St. Vincents Catholic Church.

Matt Hall, Claims Account Services Team Lead

Matt Hall

Claims Account Services Team Lead

Matt is a Mobile Alabama native, who attended The University of Central Arkansas where he graduated with a Criminology Degree in 2018. Matt also played college football from 2014-2018. In addition to playing college football during his tenor he was also President of The Student Athlete Academic Council and Football Player Panel.

Matt joined the Claimpay family in 2019. During his first year he began as a Claims Account Service Representative. Now entering his second year, he has been given a new role within the company as The Director of Staff Development. This new position entails of training new and existing staff on claims account services methods and protocols.

In his free time he enjoys coaching varsity football at St. Paul’s Episcopal School, where he has been a member of the coaching staff since 2019. Matt also enjoys saltwater fishing and going to the beach.

Cindy Richardel, Claims Account Services/AR Specialist/Coder

Cindy Richardel

Claims Account Services/AR Specialist/Coder

Cindy started with Claimpay in 2019 and is excited to be a part of the team!

She has worked in the healthcare industry for 30 years and specializes in claim processing,

payments and accounts receivable. She is efficient, dedicated, productive and strives to

make an impact on financial performance.

She attended San Antonio College of Medical and Dental, Harper College, and Coastal Alabama

Community College. Cindy is currently working to obtain her certification in medical coding through Career Step.

She is from San Antonio, Texas but transferred with her husband and two children to Chicago,

IL, then Orlando, FL and currently resides in Gulf Shores, AL. She enjoys walks on the beach at sunset,

boating, and fishing.