Billing Account Services Team

Prissy Crowe

Prissy Crowe

Prissy is very excited to be a part of the Claimpay team; she feels she has finally found her home away from home. She received her BS in Elementary Education from Jacksonville University (Go Dolphins!) after spending a few years at Auburn University (War Eagle!). She is an alumna of St. Luke’s Episcopal School and Murphy High School, both in Mobile, Alabama. She has owned her legal courier business servicing attorneys in the Mobile area since 1996. Along side that business, Prissy has worked in the medical field in several different capacities: Medical transcription, insurance claim management and payment posting, medical procedure precertification and most recently with Claimpay, medical claim transmission and customer service.In her spare time, Prissy enjoys spending time with her daughter, pets and her two grown sons (when they are in town). Tennis has been her passion for several years but has taken a back seat to work in recent years. She enjoys meeting new people, learning new things and solving problems. She says if she wins the lottery, she might become an archeologist.


Cailyn Watchel

Cailyn Watchel

Cailyn was born and raised in West Chester, Ohio. After graduating from Lakota East High School, she moved to Alabama and attended Auburn University. Cailyn graduated from Auburn University with a Bachelor of Science in Interdisciplinary Studies. Her areas of emphasis are in Business and Communication. After graduation, she moved to Daphne, Alabama and joined the ClaimPay team! Cailyn is currently a Billing Account Service Representative for ClaimPay. In her free time, she enjoys going to the beach and spending time with her friends and family.


Jordan Camp

Jordan Camp


Hilda Forbes

Hilda Forbes

Hilda was born and raised in Mobile Alabama. She has 30 years of medical billing experience. She started her medical billing career with a 1 doctor office as the secretary/bookkeeper and formally worked as the Billing and Operations Manager for a large medical group with 21 multi-specialty physicians. She is married to Chris, her high school sweetheart. They have 2 daughters, Heather and Brianna and 1 very special dog, Gracie. In her spare time, if she is not busy with her family, she likes to read, watch the ID channel, travel and sit on the beach.


Cole Howard

Cole Howard

Cole joined the ClaimPay team in September of 2020 as an RCM Billing Specialist. Prior to his transition to ClaimPay, he worked for Infirmary Health Systems, serving as the Financial Assistance Coordinator, Collections Liaison, and Bankruptcy Specialist. In his free time, Cole gives back to his community in any way that he can. He spends his summers volunteering at United Cerebral Palsy’s Camp S.M.I.L.E., a residential summer camp in Mobile, Alabama for individuals with disabilities. Aside from his passion for volunteering, Cole is also an entrepreneur. In 2018, he co-founded an apparel company aimed at raising awareness and funds for local charitable organizations and causes. In 2019, his company was awarded the Helping Hands Award by Boys & Girls Clubs of South Alabama. Most recently, he founded Carnival Media Group, a local marketing agency specializing in graphic design and digital marketing. Cole believes that with determination, clear goals, and lots of prayer, anything is possible! He is thrilled to be a part of the ClaimPay family!


Kourtlyn Harvey

Kourtlyn Harvey

Kourtlyn Harvey is a resident of Mobile, Alabama and attended Coastal Alabama Community College where she obtained an Associates Degree in Medical Office Administration. She was a member and officer for Phi Beta Lambda, Future Business Leaders of America and inducted into Phi Theta Kappa Honor Society for maintaining a high grade point average. Kourtlyn currently attends Huntingdon College where she is pursuing a Bachelors Degree in Business and Healthcare Administration.

Before joining the Claimpay Team, her past experience includes Sales and Dental Administration. As an Administrative Assistant she continuously met deadlines, achieved self-made goals, and helped manage a busy call center. Kourtlyn’s attention to detail, confidence, and humility are a few of the traits she brings to the billing team.

In her spare time, she enjoys spending time with family, friends, her dog, and loves to travel.


Kayla Holloway

Kayla Holloway

Kayla been a member of the Claimpay team since August in the billing department. She moved to Mobile in April 2014 from her small hometown in Vernon, Alabama. She has always loved animals and is an active foster for Hope 4 Hearts Rescue.

Prior to working for Claimpay, she worked in the veterinary field as a veterinary assistant for 11 years. In 2016, she graduated from the Vet Tech program at Faulkner State Community College with an associate degree in Applied Science, where she became a certified veterinary technician. Kayla has had a lot of experience with sales, serving, and childcare.

Kayla is adaptable, friendly, self-motivated, energetic, and a team player. She will try go the extra mile to help others and the occasional stray pet.

In addition to being a part of the Claimpay team, Kayla enjoys spending time with her son Linton, husband Kyle, and their dogs/fosters.